Frequently asked questions
Collector
As a collector, do I receive a certificate of authenticity?
Yes, a certificate of authenticity is sent with every work of art on delivery.
Do I have to pay extra for shipping?
No, there are no additional shipping charges. However, depending on the recipient country, additional customs duties may be incurred, which must be paid by the purchaser. Please refer to our Shipping Policy for further information.
How long can I return the artwork?
The artwork can be returned within fourteen days. Please refer to our Return Policy for further information.
How much commission does ArtReThought receive and how much of the purchase price actually reaches the artists?
ArtReThought receives a commission between 20 and 40 percent for artists and 15 to 25 percent for galleries.
Can I track my artwork during the shipping process?
Yes, you will be provided with a tracking number.
Should I buy directly from the artist or gallery instead of ArtReThought?
The artworks on ArtReThought are available exclusively through artrethought.com.
Do you want exclusive rights to the artists?
Only the artworks published on artrethought.com. An agreement is signed in this regard and any other private sale or sale through another gallery is prohibited.
Artist
How do I get listed on your website and is every artist accepted?
Our website contains a section where artists can apply. Artists are then evaluated by us and a commission and only accepted if the outcome is positive.
Do I have to ship my artwork myself?
You are responsible for the packaging process and the materials so that the artwork can be shipped safely.
Who pays the shipping costs?
The collector pays the shipping costs.
Gallery
How can I ensure that my artwork is accurately represented on ArtReThought's online platform?
At ArtReThought, we understand how crucial it is for your artwork to be accurately represented to potential collectors. Here are some steps and tips to make sure your artwork shines online:
1. High-Quality Images: Use a high-resolution camera to take clear, well-lit photos of your artwork. Ensure the colors are true to the original piece, and capture multiple angles including close-up shots of unique details.
2. Accurate Descriptions: Provide detailed descriptions of your artwork. Include information on the medium, dimensions, inspiration behind the piece, and any special features. This helps buyers understand the context and significance of your work.
3. Professional Presentation: If possible, have your artwork professionally photographed or scanned. This can make a significant difference in how potential buyers perceive the quality of your work.
4. Consistent Formatting: Follow ArtReThought's guidelines for listing artwork, including recommended image sizes and file formats. Consistency helps maintain a professional appearance across the platform.
5. Engaging Titles and Tags: Use engaging titles and relevant tags that include SEO keywords. This increases the visibility of your artwork on the platform and improves search results for potential buyers. Consider keywords like "original artwork," "independent artist," and "exclusive painting."
By ensuring your artwork is well-represented on ArtReThought, you'll improve its appeal and increase the likelihood of a sale. Remember, at ArtReThought, creativity knows no boundaries, and we’re here to help your art reach everyone!
How do you handle the shipping process for artworks sold on ArtReThought?
At ArtReThought, we understand that purchasing art online requires a careful and secure shipping process to ensure the artwork reaches you in perfect condition. Here's an overview of our shipping procedure:
1. Packaging: Once a purchase is confirmed, our artists pack the artworks according to strict specifications and detailed instructions or the galleries according to their standards to ensure that each piece is carefully and securely packed. We use acid-free paper, bubble wrap and sturdy boxes to protect the artwork during transit.
2. Insurance: All shipments are fully insured. This insurance covers any damage or loss that might occur during shipping, providing peace of mind for both the artist, gallery and the collector.
3. Shipping Partners: We collaborate with reputable shipping carriers, such as FedEx, UPS and DHL, to ensure reliable delivery. These partners are experienced in handling fragile items and offer tracking services.
4. Tracking: Once your artwork is shipped, you will receive a tracking number via email. This allows you to monitor the delivery status in real-time and know exactly when to expect your new art piece.
5. Customer Support: Our dedicated customer support team is available to help with any queries or concerns regarding the shipping process. Simply reach out to us via email or phone and we will assist you promptly.
By focusing on these steps, ArtReThought ensures that your purchased artwork arrives safely and securely, allowing you to enjoy your new piece without any concerns.