Frozen

All information is available here .

Shipping partners & delivery areas

Our artists and galleries ("Sellers") ship artworks worldwide using reputable shipping providers such as DHL, UPS, FedEx, or local postal services. Shipping availability and specific terms may vary depending on the artwork. Information on shipping regions and options can be found on the respective product page.

Shipping costs

Shipping costs are calculated individually for each artwork and displayed on the product page or during the order process. The costs depend on:

• Size and weight of the artwork

• Delivery destination (domestic, EU or international)

• Shipping method (standard, express or special shipping)

Note: Certain delicate or oversized artworks may require special packaging or handling, resulting in higher shipping costs. These will be clearly communicated prior to purchase.

Delivery times

Delivery times depend on the seller's location and the buyer's destination:

• Austria and within the EU: approx. 7–14 working days

• International: approx. 14–30 working days

Custom or personalized artwork may require additional production time, which will be specified in the product description.

Note: Delays may occur due to customs clearance, local holidays, or unforeseen circumstances.

Packaging & Handling

Our artists and shipping partners take great care to securely package each artwork to ensure undamaged delivery. For fragile or high-value pieces, special packaging is used if necessary, and additional shipping insurance is purchased.

Shipping confirmation & tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your delivery online.

Damage during shipping

Please inspect your artwork immediately upon receipt. If you notice any damage that occurred during transport:

• Report the damage within 48 hours of receiving the shipment.

• Contact us by email at office@artrethought.com.

• Please include clear photos of the damaged artwork and packaging.

We are coordinating with the shipping provider and the artists to resolve the issue as quickly as possible.

Returns & Refunds

Initiate return

To initiate a return, please contact us at office@artrethought.com within 14 days of receiving your artwork. Please provide the following information:

• Your order number

• The name of the artwork

• Your reason for return

We will guide you through the return process and provide all necessary information. The buyer is responsible for the return shipping costs.

Condition of the returned works

Artworks must be returned in their original condition (undamaged and unaltered). Please ensure the work is securely packaged to prevent damage during return shipment. We recommend using the original packaging if possible.

Return costs

The costs for return shipment are borne by the buyer, except:

• the artwork arrived damaged

• there was an error in the delivery

For returns due to damage, please refer to the "Damage During Shipping" section.

Refunds

Once the returned artwork has been received and inspected, we will refund the purchase price to your original payment method.

• Refunds are typically processed within 7-10 business days after the return is confirmed.

• You will receive an email confirmation once the refund has been processed.

Non-returnable items

• Custom-made or personalized artwork is non-returnable unless it arrives damaged or faulty.

• Additional exclusions may apply; please check the product description for specific return restrictions.

International Shipping & Customs

Orders outside the European Union may be subject to import duties, taxes, or additional fees. These are determined by the customs authorities of the receiving country and are the responsibility of the buyer.

We recommend that all buyers check with their local customs office for information about potential additional costs before placing an order.

Contact information

For questions about your order, the shipping process or returns, please contact us at:

Email: office@artrethought.com

Our customer service team will respond to your inquiry as quickly as possible.