Shipping
The respective sellers are responsible for carefully and securely packaging purchased artworks and shipping them to the delivery address provided by the buyer.
After confirmation of a purchase, the artwork will be prepared for shipping within the timeframe specified for the respective artwork.
Artworks require special care. Secure packaging and a traceable shipping process are therefore at the heart of every delivery.
Estimated Delivery Times
The actual delivery time may vary depending on the location of the artwork and the destination.
The stated periods are estimated delivery times.
Tracking
As soon as the artwork has been shipped, the buyer will receive a shipping confirmation via email.
If available for the respective shipping method, this message will also contain the tracking information.
Damaged Delivery
Should an artwork be damaged during shipping, the damage must be reported within 48 hours of receipt.
Please contact us as soon as possible at office@artrethought.com .
Returns
Buyers have the right to withdraw from the purchase within 14 days of receipt of the artwork.
To initiate a return, ArtReThought must be contacted within this 14-day period.
Request ReturnReturn Conditions
Returned artworks must be in their original condition and securely packaged for return.
- The artwork is in its original condition.
- The artwork is securely packaged for return shipping.
- The return was initiated within the stipulated 14-day period.
Cost of Return Shipping
The costs for return shipping are generally borne by the buyer.
This does not apply if the artwork was damaged or incorrectly delivered.
Refund
A refund will be issued after the returned artwork has been received and inspected.
This is to ensure that the artwork has been returned in accordance with the return conditions.
Exceptions to Returns
Custom-made or personalized artworks are excluded from returns.
This does not apply if such an artwork was delivered damaged or defective.
Customs, Taxes & Import Duties
For deliveries outside the European Union, additional customs duties, taxes, or import fees may apply.
The buyer is responsible for these costs.
Still have questions?
Are you unsure about shipping, delivery, or returning an artwork? We are happy to help personally.